Accessibility
Museum London is committed to accessibility. There are two accessible parking spaces at our main entrance, a ground-level entrance with automated doors, elevators, accessible and gender neutral washrooms, a complimentary transport chair, and other supports available.
For more information, call 519-661-0333 or email info@museumlondon.ca.
FAQ
We provide free kits which include noise reducing ear covers, fidget items (cube, spinner, squishy ball) and tinted safety glasses to help manage visual sensitivity.
Kits are available to borrow on a first-come, first-served basis and can be checked out by leaving a valid ID. Ask at the welcome desk upon arrival!
Staff and volunteers are trained in customer service excellence which includes accessibility training. Museum London’s goods and services are provided in a manner that respects the dignity and independence of persons with disabilities.
Staff will communicate in a clear manner that considers the person’s disability and will demonstrate appropriate behaviour towards those who use service animals, support persons or assistive devices.
Visitors with service animals are welcome!
A support person who accompanies a visitor in need of assistance is welcome, free of charge.
We will make reasonable efforts to provide notice of temporary disruptions in services or facilities and will determine the most appropriate and reasonable format(s) of providing notice, giving consideration to the potential disabilities of persons who use Museum London’s facility or services and the length of the disruption.
Feedback about our programs and services and the manner in which they are provided to persons with disabilities are welcomed as they encourage continuous service improvements. Our Visitor Service Complaint and Feedback Form and Visitor Accommodation Request Form can be found below or at the welcome desk.
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